Effective Date: 31 August 2026
At LAU Wax Works, each piece is carefully prepared, finished and packed before it leaves our workshop.
Because many of our products are handcrafted, made in small batches or made to order, our return policy is designed to cover genuine product or fulfilment issues while recognising the individual character of handmade products.
If your order arrives:
please contact us within 48 hours of delivery.
Email: teamlauwaxworks@gmail.com
Please include:
Please retain the product and packaging until we have reviewed your request.
LAU products are handcrafted and hand-finished.
Small variations in:
may occur naturally between individual products.
These characteristics are part of the handmade nature of the product and are not ordinarily considered manufacturing defects.
We do not ordinarily accept returns or exchanges simply because:
We therefore recommend reviewing product descriptions and dimensions carefully before ordering.
This does not affect rights available to consumers under applicable law where a product is defective, incorrectly supplied or otherwise not in accordance with the order.
Unless defective or incorrectly supplied, the following cannot ordinarily be returned:
Orders may be cancelled within 24 hours of order placement by contacting teamlauwaxworks@gmail.com.
Please include your order number.
Because many LAU pieces are made to order, cancellation requests after 24 hours may not be accepted once production, preparation or packing has started.
If the order has already been dispatched, it cannot be cancelled as an undelivered order.
Once we receive the relevant information, our team will review the request.
If the claim is approved, we may offer, depending on the circumstances:
The appropriate resolution will depend on product availability and the nature of the issue.
Do not send products back without first contacting us.
If a physical return is required, we will provide instructions.
Where the return results from a verified defect, damage or fulfilment error attributable to us, reasonable return or replacement shipping costs will be handled by LAU Wax Works.
Once a refund has been approved, it will ordinarily be initiated to the original payment method.
After initiation, refunds may take approximately 7 to 10 business days to appear, depending on your bank, card issuer, UPI provider or payment processor.
LAU Wax Works cannot control processing delays after the refund has been successfully submitted to the relevant financial institution.
Original shipping charges are generally non-refundable where an order was correctly fulfilled and delivered.
Where a complete order is refunded because of a verified error attributable to LAU Wax Works, applicable shipping charges may also be refunded where appropriate.
If an order is returned to us because:
we may require payment of additional shipping charges before resending the order.
For returns, replacements or refunds:
Email: teamlauwaxworks@gmail.com
Phone: +91 93105 63116
Please mention your order number in all order-related communications.
