Every LAU piece ships from New Delhi. Orders are usually dispatched within 8–10 days, since each piece is made to order rather than pulled from mass stock. You'll receive a confirmation once your order ships.
How to check status of my order?
Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime from My Account → Orders.
If an item is missing from my order, what should I do?
Reach out to us via the Contact page or WhatsApp with your order number, and we'll sort it out as quickly as possible.
If I'm not available to pick up my order, what should I do?
Our courier partner will typically attempt redelivery. If you know you'll be unavailable, you can share alternate delivery instructions with us in advance by contacting our support team.
What should I do if there is a delivery delay?
If your order hasn't arrived within the estimated window, contact us with your order number and we'll look into it right away.
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Where can I use the promo code to receive the discount?
Promo codes can be applied directly at checkout, in the designated coupon field before you complete payment.
Are customizations available?
Not yet — we're currently working on offering customisation options, so stay tuned. In the meantime, every LAU piece is hand-finished, which means slight natural variation is already part of each one.
What kind of payment methods do you accept?
We accept all major credit/debit cards, UPI, and net banking through Razorpay, our secure payment partner.
If my password is lost, what should I do?
Click "Forgot password?" on the login page, and you'll receive a reset link by email.
