Effective Date: 31 August 2026
This Shipping Policy explains how orders placed with LAU Wax Works are processed, dispatched and delivered.
All LAU Wax Works orders are dispatched from New Delhi, India.
Many LAU pieces are made to order rather than taken from mass-produced stock.
Orders are therefore generally dispatched within 8 to 10 days after the order is confirmed.
Certain products, launches, gifting orders, bulk orders or seasonal periods may require additional processing time.
Where a different production or dispatch timeline applies, we may mention it on the relevant product page or communicate it directly to the customer.
Delivery time begins after the order has been dispatched.
Actual delivery timelines depend on:
Any delivery date or estimate is an expected timeline and should not be treated as an absolute guarantee unless expressly confirmed otherwise by LAU Wax Works.
Once an order has been dispatched, tracking information will ordinarily be sent to the email address or contact details associated with the order.
Registered customers may also be able to check their order status through the My Account section of the website.
Please allow some time after dispatch for the courier tracking system to update.
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping charges may vary depending on:
We ship to serviceable locations in India based on the availability of our courier and logistics partners.
If your PIN code cannot be serviced, we may contact you to discuss available options.
Courier partners may make more than one delivery attempt depending on their operating procedures.
Please ensure that the mobile number and shipping information provided with your order are accurate so the courier can contact you if required.
Customers are responsible for providing a complete and accurate delivery address.
Please check:
before confirming the order.
If you notice an error after ordering, contact teamlauwaxworks@gmail.com as soon as possible.
Address changes cannot be guaranteed after an order has entered processing or been dispatched.
An order may be returned to us if:
If an order is returned to us for a reason not attributable to LAU Wax Works, additional shipping charges may be required before resending it.
If tracking shows an unusual delay or your order has not arrived within the expected delivery period, contact us with your order number.
We will coordinate with the courier partner and try to obtain an update.
Courier delays outside our control do not automatically constitute a product defect or cancellation right after dispatch, subject always to applicable consumer law.
If the package appears significantly damaged when delivered, please photograph the packaging before opening it where reasonably possible.
If the product inside is damaged, contact us within 48 hours of delivery with photographs of the product and packaging.
Please refer to our Return and Refund Policy for the claim process.
If an item is missing from your order, contact us within 48 hours of delivery at teamlauwaxworks@gmail.com with your order number and details of the missing product.
We will verify the order and assist you accordingly.
Corporate gifting, festive orders, wedding orders and other bulk purchases may have separate:
These will be communicated separately when the order is confirmed.
For shipping and delivery assistance:
LAU Wax Works
E-185, Greater Kailash-1
New Delhi 110048, India
Email: teamlauwaxworks@gmail.com
Phone: +91 93105 63116
